Aug 2026· INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH· 0 citations
Abstract
This research investigates the impact of e-governance on administrative efficiency and service
delivery in Yenagoa Local Government Area, Bayelsa State, Nigeria. The primary objective was
to assess the impact of digital technology on the efficiency of local government administration in
the study area. This broad objective informed two interrelated specific objectives of evaluating the
challenges affecting the implementation of e-governance for administrative efficiency and
determining if e-governance wields a potential for enhancing service delivery in the study area.
Anchored on the theory of technological determinism, this study employed a mixed-methods
approach combining questionnaire-generated data and interviews of local government staff
officials and citizens with secondary data from relevant publications. Findings indicated that while
e-governance wields a potential for improving administrative efficiency, there were significant
barriers, such as inadequate infrastructure, limited digital literacy, and resistance to change
among public sector employees. The study concluded that strategic investments in infrastructure
and capacity-building initiatives are essential for maximizing the benefits of digital technologies.
Recommendations include fostering stakeholder engagement and developing tailored training
programmes to enhance digital literacy among local government employees and citizens. This
research contributes valuable insights into the challenges and opportunities of digital technology
in public administration, particularly local government administration, thereby informing future
policy and practice.
The study concludes that the adoption of e-governance tools has positively transformed administrative processes, aligning with global trends in digital governance.
C. Akujuru· INTERNATIONAL JOURNAL OF SOC...· 0 citations
The research investigated the implementation, effectiveness, and challenges of e-governance systems within the university's administrative framework and revealed that e-record systems and e-procurement significantly enhanced administrative efficiency, while e-communication and e-participation tools were largely ineffective.
Wokoma, Benedicta Boma, Sunny-Dagogo, Precious· International journal of res...· 0 citations
This study investigates the interplay between e-government initiatives and public service performance, focusing on the implications of good governance in non-metropolitan local governments in Jambi, Indonesia. The ongoing challenge of enhancing public service performance in decentralized governance is underscored, as many local governments struggle to provide efficient and effective services. While e-government has been widely adopted as a solution, its outcomes are inconsistent across different institutional settings, prompting an exploration of governance's role in facilitating digital transformation. This research delineates good governance as a moderating variable in the e-government-public service performance nexus, contrasting with previous studies that primarily viewed governance as a direct or mediating factor. Employing a quantitative methodology with an explanatory design, this study analyzes data from cross-sectional surveys conducted among 377 civil servants in Kerinci Regency and Sungai Penuh City, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for analysis. Findings reveal that e-government positively influences public service performance significantly, and good governance also exerts a significant direct impact. However, the moderating effect of good governance is found to be non-significant, indicating that both governance and e-government function as independent determinants of public service performance, rather than in concert. This research challenges the prevailing notion that governance universally enhances digital transformation efficacy within the public sector, particularly in non-metropolitan contexts. It is important to interpret these findings with caution due to limitations in measurement reliability, as indicated by relatively low alpha and marginal Average Variance Extracted values for certain constructs.
Ferry Siswadhi, T. Widyatuti, Ni Nyoman Sawitri et al.· Ilomata International Journa...· 0 citations
This study examined administrative constraints and their influence on the performance of Wukari Local Government Area, Taraba State, Nigeria. The research focused specifically on the use of caretaker committees and the lack of technical expertise among local government staff. The study was anchored on Institutional Theory and Human Capital Theory to explain how weak governance structures and inadequate human resource capacity affect administrative efficiency and service delivery. A survey research design was adopted, and data were collected using structured questionnaires from a sample of 380 respondents selected through stratified random sampling. Descriptive and inferential statistical tools, including ANOVA, were used for data analysis. The findings revealed that the use of caretaker committees has a significant impact by weakening accountability, continuity, and responsiveness to community needs. The study also found that inadequate professional expertise among staff contributes to poor financial management, weak project implementation, and ineffective service delivery. The study concludes that strengthening democratic governance and investing in staff capacity development are essential for improving local government performance.
S. Adda, Morgan Prayer Christopher, Wunuji Wakimbo· American Journal of Human Re...· 0 citations
The place of local government in Nigeria in terms of socioeconomic infrastructural development
has expanded the debate whether a local government should be small or large. This study
examined the relationship between grassroots governance and economic infrastructural
development in selected local government areas of Rivers State from 2015 to 2025. The study is
anchored on the decentralization theory and argued that the development of infrastructures is
enhanced when authority, resources, and decision-making are transferred to the local level. The
study adopted a mixed-methods research design. 400 respondents were determined using the
Taro Yamene formular. Data were collected through the use of questionnaire and interviews;
this was complemented with qualitative information from documented sources. Data were
analyzed using descriptive statistics and Pearson’s product moment correlation. The findings
revealed that respondents generally perceived grassroots governance as weak in facilitating
road construction and maintenance, as indicated by a low grand mean of 2.14. This suggested
poor road quality, irregular maintenance, delayed project completion, and inequitable
distribution of infrastructure, particularly in rural areas. However, correlation analysis showed
a strong positive and statistically significant relationship between grassroots governance and
roads and streets development (r = 0.768, p < 0.05). This implied that improvements in
financial, administrative, and political autonomy at the local level are strongly associated with
better road infrastructure outcomes. Qualitative evidence further supported these findings,
highlighting challenges such as financial dependency on state governments, administrative
bottlenecks, and limited community participation. The study concluded that while grassroots
governance possesses the potential to enhance infrastructure development, its effectiveness is
constrained by systemic limitations. The study recommends among others that governments both
state and local should enhance the strengthening of decentralization and ensuring genuine local
government autonomy to improve the essentials for roads and streets development in Rivers
State.
Edozie-Wali Nkechi· JOURNAL OF PUBLIC ADMINISTRA...· 0 citations
E-governance services significantly contribute to improving business operations and administrative efficiency among SMEs in Cabanatuan City and continuous enhancement of digital infrastructure, online platforms, and support services is necessary to strengthen the effectiveness, accessibility, and reliability of e-governance services.
Laizy Lyn C. Alarilla, Ronnel C. De Guzman, Janice S. Leal· International journal of res...· 0 citations
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