Jul 2026· Ilomata International Journal of Management· Vol 7, pp. 905-912· 0 citations· 38 references
Abstract
This study investigates the interplay between e-government initiatives and public service performance, focusing on the implications of good governance in non-metropolitan local governments in Jambi, Indonesia. The ongoing challenge of enhancing public service performance in decentralized governance is underscored, as many local governments struggle to provide efficient and effective services. While e-government has been widely adopted as a solution, its outcomes are inconsistent across different institutional settings, prompting an exploration of governance's role in facilitating digital transformation. This research delineates good governance as a moderating variable in the e-government-public service performance nexus, contrasting with previous studies that primarily viewed governance as a direct or mediating factor. Employing a quantitative methodology with an explanatory design, this study analyzes data from cross-sectional surveys conducted among 377 civil servants in Kerinci Regency and Sungai Penuh City, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for analysis. Findings reveal that e-government positively influences public service performance significantly, and good governance also exerts a significant direct impact. However, the moderating effect of good governance is found to be non-significant, indicating that both governance and e-government function as independent determinants of public service performance, rather than in concert. This research challenges the prevailing notion that governance universally enhances digital transformation efficacy within the public sector, particularly in non-metropolitan contexts. It is important to interpret these findings with caution due to limitations in measurement reliability, as indicated by relatively low alpha and marginal Average Variance Extracted values for certain constructs.
Digital transformation has become a key driver of public sector innovation, encouraging governments to redesign public service delivery through digital governance. Although Mainland China, Hong Kong, and Macao share cultural and historical connections, their distinct institutional contexts and administrative arrangements have resulted in different digital governance models. This study compares digital governance practices across the three regions to examine how institutional conditions influence governance approaches and public service delivery outcomes. A qualitative comparative case study approach is adopted, drawing on policy document analysis and secondary literature to examine governance frameworks, service delivery mechanisms, and citizen-oriented initiatives. The findings reveal that each region demonstrates different strengths in administrative efficiency, digital accessibility, service responsiveness, and citizen engagement, reflecting the influence of institutional arrangements and policy priorities. By identifying both similarities and differences among the three regions, this study contributes to a deeper understanding of digital governance development in Greater China and provides practical implications for policymakers seeking to enhance public service delivery and promote cross-regional policy learning.
Yao-Bao Zhang· Lecture Notes in Education P...· 0 citations
This research investigates the impact of e-governance on administrative efficiency and service
delivery in Yenagoa Local Government Area, Bayelsa State, Nigeria. The primary objective was
to assess the impact of digital technology on the efficiency of local government administration in
the study area. This broad objective informed two interrelated specific objectives of evaluating the
challenges affecting the implementation of e-governance for administrative efficiency and
determining if e-governance wields a potential for enhancing service delivery in the study area.
Anchored on the theory of technological determinism, this study employed a mixed-methods
approach combining questionnaire-generated data and interviews of local government staff
officials and citizens with secondary data from relevant publications. Findings indicated that while
e-governance wields a potential for improving administrative efficiency, there were significant
barriers, such as inadequate infrastructure, limited digital literacy, and resistance to change
among public sector employees. The study concluded that strategic investments in infrastructure
and capacity-building initiatives are essential for maximizing the benefits of digital technologies.
Recommendations include fostering stakeholder engagement and developing tailored training
programmes to enhance digital literacy among local government employees and citizens. This
research contributes valuable insights into the challenges and opportunities of digital technology
in public administration, particularly local government administration, thereby informing future
policy and practice.
Ben Odon Grace· INTERNATIONAL JOURNAL OF SOC...· 0 citations
E-governance services significantly contribute to improving business operations and administrative efficiency among SMEs in Cabanatuan City and continuous enhancement of digital infrastructure, online platforms, and support services is necessary to strengthen the effectiveness, accessibility, and reliability of e-governance services.
Laizy Lyn C. Alarilla, Ronnel C. De Guzman, Janice S. Leal· International journal of res...· 0 citations
Electronic governance is widely promoted as a means of improving the efficiency, transparency, and responsiveness of public services, yet many local governments in developing countries struggle to translate digital platforms into effective service delivery (Roziqin et al., 2026). This study examines the challenges and policy constraints affecting the implementation of the online service system (sistem layanan online/SILO) at the sub-district and village levels in Depok City, Indonesia. It formulates strategies to strengthen information and communication technology (ICT)-based public services. Adopting a pragmatic, qualitative policy-analysis design, data were collected through two focus group discussions (FGDs) and in-depth interviews with policymakers, technical managers, frontline officials, and citizens between March and August 2025 and were analyzed using boundary analysis, hierarchy techniques, and multi-criteria policy evaluation. The findings reveal four interrelated constraints: inefficient application design, lengthy and poorly delegated service procedures, inadequate training of frontline officials, and limited public outreach. A priority analysis identifies officials’ training and public outreach as the most feasible interventions, complemented by application redesign and digital-needs mapping. The study contributes to the e-government literature by demonstrating how institutional, managerial, and technical factors jointly shape digital-service outcomes, and it offers stakeholder-specific recommendations for local digital-governance reform (Saxena et al., 2022).
Halilul Khairi, Alma'arif Alma'arif, Marthalina Marthalina· Journal of Governance and Re...· 0 citations
Public sector reform in India has undergone significant transformation through twin imperatives: the adoption of New Public Management (NPM) principles under successive administrative reform commissions, and the accelerating digitalization of governance driven by flagship programmes such as Digital India and the National e-Governance Plan (NeGP). While a growing body of structural equation modelling (SEM) research has examined NPM reforms and digital governance (DG) as separate lines of inquiry, typically within OECD or single-city settings, and rarely with full measurement validation, empirical evidence integrating NPM adoption, DG, organizational performance (OP), and public trust and accountability (PTA) within one validated, mediation-tested SEM model remains scarce in the Indian context. This study addresses that gap through a cross-sectional survey of 360 Indian Administrative Service (IAS) officers and senior Group A civil servants across four purposively selected central government ministries in New Delhi. Convergent and discriminant validity were established (average variance extracted ≥ .56; heterotrait–monotrait ratios < .72) prior to structural testing. The hypothesized model demonstrated acceptable fit (χ²/df = 2.14, CFI = .951, TLI = .943, RMSEA = .056, SRMR = .048). Hierarchical multiple regression and SEM indicate that NPM adoption (β = .381, p < .001) and digital governance (β = .328, p < .001) are significant independent predictors of organizational performance (R² = .524). Organizational performance partially mediates the pathway from reform inputs to public trust and accountability (indirect β = .108 and .093 for NPM and DG respectively, both bootstrap 95% CI excluding zero). Digital governance exerts a larger direct effect on PTA (β = .305) than NPM adoption alone (β = .237), suggesting that India's digital infrastructure investments generate accountability dividends beyond what administrative restructuring alone can produce. These findings, interpreted cautiously in light of the study's cross-sectional design, self-reported measures, and four-ministry sampling frame, offer theoretically grounded and policy-relevant insights for reformers navigating the institutional landscape of one of the world's largest public bureaucracies.
This study examined the moderating effect of institutional governance on the relationship between public financial management and education service delivery in selected public universities in South Sudan. The inquiry was motivated by evidence that technically sound financial reforms often fail to improve services in contexts of weak governance, a recurrent feature of fragile, post-conflict states. Anchored on Institutional Governance, New Public Management, and Principal-Agent theories, the study adopted a pragmatic paradigm and a convergent parallel mixed-methods design. Data were collected from staff and policymakers at the University of Juba, the University of Bahr El-Ghazal, and Upper Nile University, as well as from the Ministry of Higher Education, Science and Technology. From a distributed sample of 400, an analytic sample of 358 respondents completed a five-point Likert questionnaire, complemented by 21 key informant interviews and three focus group discussions. Internal consistency was very good (Cronbach's alpha of 0.849 for institutional governance and 0.886 for education service delivery). Hierarchical multiple regression showed that the three public-financial-management components explained 41.4 percent of the variance in education service delivery, that adding institutional governance raised this to 45.6 percent, and that adding the interaction terms raised it to 56.2 percent (delta R2 = 0.106, F(7, 350) = 64.03, p < 0.001). Two of the three interactions were significant and the third marginal (budget implementation by governance, beta = 0.142, p = 0.009; budget formulation by governance, beta = 0.126, p = 0.036; budget monitoring by governance, beta = 0.102, p = 0.083), and a Hayes PROCESS Model 1 analysis confirmed that the effect of each component on service delivery strengthened as governance improved. The null hypothesis was therefore partially rejected. Qualitative analysis yielded four themes: leadership as a critical enabler, staff capacity gaps, structural weaknesses, and policy and regulatory gaps. The study concludes that institutional governance is the infrastructure within which financial management operates and recommends pursuing reforms in governance and financial management together.
Ring Longar Gum Majok, George Olowo, Charles Ndalu Wasike· East African Journal of Inte...· 0 citations
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