2026· Journal of Interdisciplinary Perspectives· Vol 4, pp. 65-70· 0 citations· 8 references
TL;DR
The study found that digitalization is strongly associated with the City of Koronadal’s effective local governance, and recommends prioritizing inclusive service design, expanding the digital platform into a “one-stop-shop” model to streamline processes and improve overall transaction efficiency.
Abstract
This study assesses the relationship between digital transformation and local public administration by evaluating citizen perceptions and governance outcomes of the Koronadal City Portal. Although e-governance can improve transparency and efficiency, Local Government Units (LGUs) in the Philippines face significant infrastructure and implementation challenges. This study fills a critical gap in the literature by investigating the self-reported evaluations of 405 clients who used the portal for business permit applications and renewals. In this study, a quantitative descriptive correlational design was used, with a modified survey instrument based on the OECD Digital Government Index (DGI) and good governance theory. A composite assessment of digitalization was carried out across four dimensions: digital by design, data-driven public sector, government as a platform, and user-driven, while governance outcomes were assessed with an emphasis on satisfaction, efficiency, and civic participation. Through statistical analysis using the mean, standard deviation, and Pearson’s Correlation Coefficient, it was found that the level of digitalization is “Very High” (M = 3.30), with the Data-Driven Public Sector dimension being the highest (M = 3.36) among all others. Similarly, governance outcome was rated as “Highly Evident” (M = 3.26). Ultimately, the analysis revealed a strong and positive correlation (r = 0.739, p = < .001) between digitalization and governance outcomes. Despite these promising results, the “User-Driven” dimension has been rated the lowest (M = 3.25), indicating a need for strong “closed-loop” feedback. The study found that digitalization is strongly associated with the City of Koronadal’s effective local governance. Recommendations include prioritizing inclusive service design, expanding the digital platform into a “one-stop-shop” model to streamline processes and improve overall transaction efficiency, and moving from passive feedback to active civic engagement so that technology investment results in a real, citizen-centric government.
Results suggest that governance quality and digitalization jointly contribute to more efficient, transparent, and citizen-centered business permitting services in Bukidnon, Philippines.
Darlynjoy S. Aquilam, Ronel V. Sudaria· Journal of Entrepreneurship...· 0 citations
This study examined the influence of digital governance on public trust and citizens' participation in public service delivery in Imo State, Nigeria, from a Public Value Perspective. The study was motivated by the increasing adoption of digital technologies in public administration and the need to determine their effectiveness in enhancing institutional trust, citizen engagement, and service delivery. The study was anchored on Public Value Theory and the Technology Acceptance Model. A descriptive cross-sectional survey design and a quantitative research approach were adopted. The target population comprised users of digital government services in Imo State. Using Cochran's (1977) formula, a minimum sample size of 384 was determined; however, 420 questionnaires were administered to improve reliability, 396 were retrieved, and 384 valid responses were analysed. Data were analysed using descriptive statistics, Pearson Product Moment Correlation, and simple and multiple regression analyses with SPSS Version 29 at a 5% significance level. The findings revealed that digital governance had a significant positive effect on public trust (β = 0.684, t = 18.345, p < 0.001) and citizens' participation (β = 0.651, t = 16.782, p < 0.001). Public trust (β = 0.703, t = 19.324, p < 0.001) and citizens' participation (β = 0.676, t = 17.944, p < 0.001) also significantly improved public service delivery. Furthermore, digital governance, public trust, and citizens' participation jointly explained 67.4% of the variation in public service delivery (R² = 0.674; F = 261.734; p < 0.001), with digital governance emerging as the strongest predictor (β = 0.341). The study concludes that strengthening digital governance enhances public trust, promotes active citizen participation, and significantly improves public service delivery in Imo State. It recommends sustained investment in digital infrastructure, institutional transparency, cybersecurity, digital literacy, and citizen-centred governance to improve public sector performance.
G. Okafor, U. S. Otika· International journal of re...· 0 citations
This study investigates the interplay between e-government initiatives and public service performance, focusing on the implications of good governance in non-metropolitan local governments in Jambi, Indonesia. The ongoing challenge of enhancing public service performance in decentralized governance is underscored, as many local governments struggle to provide efficient and effective services. While e-government has been widely adopted as a solution, its outcomes are inconsistent across different institutional settings, prompting an exploration of governance's role in facilitating digital transformation. This research delineates good governance as a moderating variable in the e-government-public service performance nexus, contrasting with previous studies that primarily viewed governance as a direct or mediating factor. Employing a quantitative methodology with an explanatory design, this study analyzes data from cross-sectional surveys conducted among 377 civil servants in Kerinci Regency and Sungai Penuh City, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for analysis. Findings reveal that e-government positively influences public service performance significantly, and good governance also exerts a significant direct impact. However, the moderating effect of good governance is found to be non-significant, indicating that both governance and e-government function as independent determinants of public service performance, rather than in concert. This research challenges the prevailing notion that governance universally enhances digital transformation efficacy within the public sector, particularly in non-metropolitan contexts. It is important to interpret these findings with caution due to limitations in measurement reliability, as indicated by relatively low alpha and marginal Average Variance Extracted values for certain constructs.
Ferry Siswadhi, T. Widyatuti, Ni Nyoman Sawitri et al.· Ilomata International Journa...· 0 citations
This research investigates the impact of e-governance on administrative efficiency and service
delivery in Yenagoa Local Government Area, Bayelsa State, Nigeria. The primary objective was
to assess the impact of digital technology on the efficiency of local government administration in
the study area. This broad objective informed two interrelated specific objectives of evaluating the
challenges affecting the implementation of e-governance for administrative efficiency and
determining if e-governance wields a potential for enhancing service delivery in the study area.
Anchored on the theory of technological determinism, this study employed a mixed-methods
approach combining questionnaire-generated data and interviews of local government staff
officials and citizens with secondary data from relevant publications. Findings indicated that while
e-governance wields a potential for improving administrative efficiency, there were significant
barriers, such as inadequate infrastructure, limited digital literacy, and resistance to change
among public sector employees. The study concluded that strategic investments in infrastructure
and capacity-building initiatives are essential for maximizing the benefits of digital technologies.
Recommendations include fostering stakeholder engagement and developing tailored training
programmes to enhance digital literacy among local government employees and citizens. This
research contributes valuable insights into the challenges and opportunities of digital technology
in public administration, particularly local government administration, thereby informing future
policy and practice.
Ben Odon Grace· INTERNATIONAL JOURNAL OF SOC...· 0 citations
Public sector governance is a fundamental pillar for strengthening integrity, transparency, and accountability in organisational administration. Within the context of Community Colleges in Pahang, a sound understanding of effective governance principles is critical to ensuring the continuity of quality educational service delivery. This study aims to assess public servants' level of governance understanding, examine the demographic factors influencing this understanding, and identify the main challenges in its practice. A quantitative approach using a cross-sectional survey design was employed, with data collected through a validated structured questionnaire involving 230 respondents from a population of 422 public servants across ten Community Colleges in Pahang, representing a 54.5% response rate. Data were analysed using descriptive statistics as well as one-way ANOVA and independent samples t-test. The findings reveal that the level of governance understanding is high (mean=4.54, SD=0.44), while practice challenges are moderate (mean=2.64, SD=0.94), reflecting an aggregate knowing-doing gap of 1.895 points on a five-point scale, with 48.3% of respondents experiencing a high gap. Inferential analysis found that differences in the gap across position group, length of service, education level, and gender were not statistically significant (p>0.05), indicating that the gap is pervasive and systemic. However, exposure to integrity training showed a significant effect (t(226)=4.55, p<0.001), with the trained group displaying higher gap awareness. These findings underscore the need for continuous and structured governance training programmes, accompanied by genuine structural reforms in the workplace. This study contributes foundational empirical data towards strengthening a culture of integrity-based governance in the nation's TVET education sector.
Mohd Fazli Khaisunizam bin Ismail, Siti Shuhaili binti Mohamad Moha, Hanif Md Lateh @ Junid· International journal of res...· 0 citations
The study concludes that the adoption of e-governance tools has positively transformed administrative processes, aligning with global trends in digital governance.
C. Akujuru· INTERNATIONAL JOURNAL OF SOC...· 0 citations
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