Review
Open access
Aug 2026
Mapping IT Reference Frameworks for Governance, Service Management, and Quality Assurance: A Scoping Review
Evidence on IT reference frameworks across organizational and sectoral contexts is characterized, indicating that integration is concentrated around recurring interfaces among strategic governance, service operation, quality and assurance controls, enterprise architecture, and evidence feedback.
Alejandro Quintero Sánchez, José Ricardo Gómez Rodríguez, Luis Alberto Flores Chaires et al.
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