Evidence on IT reference frameworks across organizational and sectoral contexts is characterized, indicating that integration is concentrated around recurring interfaces among strategic governance, service operation, quality and assurance controls, enterprise architecture, and evidence feedback.
Abstract
The increasing complexity of information technology (IT) systems requires reference frameworks that connect governance, service management, and quality assurance. This scoping review maps 109 core sources published between 1996 and June 2026 to characterize evidence on IT reference frameworks across organizational and sectoral contexts; records from 2026 are treated as partial-year data and are not interpreted as a complete annual trend. The review was structured using the Population–Concept–Context (PCC) framework and reported in alignment with PRISMA-ScR guidance. Peer-reviewed studies and selected grey literature sources were charted to identify research trends, framework families, implementation patterns, integration interfaces, evaluation practices, and evidence gaps. Dominant families included ISO/TQM-oriented quality systems, COBIT and ITIL/IT service management (ITSM), enterprise architecture, sectoral quality assurance, cybersecurity, and emerging AI/data-governance approaches. The findings indicate that integration is concentrated around recurring interfaces among strategic governance, service operation, quality and assurance controls, enterprise architecture, and evidence feedback. However, the mapped evidence remains methodologically uneven: conceptual frameworks, case studies, and reviews dominate, while longitudinal validation and comparable implementation metrics are limited. Emerging AI-related work is treated as an early research direction rather than as mature evidence of effectiveness.
This study proposes an integrated COBIT 2019 and ITIL v4 approach, embedding good governance principles for sustainable service management in Museum Electronic-Based Government System (SPBE) and addressing the gap between governance conditions and public interests.
A Systematic Literature Review that analyzed 61 primary studies selected from 126 initial records reveals a clear association between cost reduction and increased productivity within the economic dimension; waste reduction reflects progress in the environmental dimension; and the improvement of quality and value delivered to stakeholders aligns with the social dimension.
Digital transformation in quality assurance has reshaped internal quality management practices, moving organizations from manual reporting structures toward integrated, data-driven ecosystems. However, many institutions still face challenges such as fragmented system integration, low interoperability between platforms, and an overemphasis on administrative audits, which collectively reduce the effectiveness of evidence-based decision-making. This study examines the integration of Smart Quality Assurance within internal quality management using a Decision Support System (DSS) approach and explores its linkage with organizational resilience. A systematic literature review was conducted on 20 scientific articles published between 2022 and 2026, following a structured process of identification, screening, evaluation, and thematic synthesis. Findings indicate that the digitalization of quality systems through Internal Quality Assurance Systems, Total Quality Management, ISO 9001:2015 frameworks, and artificial intelligence-based applications enhances audit efficiency, accelerates evaluation cycles, and improves the accuracy of managerial decision-making. DSS integration further demonstrates strong potential in enabling predictive analytics and supporting adaptive, proactive quality governance. In addition, successful implementation is strongly influenced by digital literacy levels, infrastructure readiness, and the degree of integration across institutional information systems. This study contributes by synthesizing an integrated conceptual framework that connects Smart Quality Assurance, DSS-based decision-making, and organizational resilience, offering a consolidated perspective that can guide future research and practical implementation in higher education and organizational quality systems.
Dini Pepilina, Siti Patimah, N. Murtafiah· Nidhomul Haq Jurnal Manajeme...· 0 citations
It is concluded that ICT governance reforms in the African public sector must strike a balance among authority, cooperation, and governance performance to create value for society.
S. S. Furusa, Mampilo M. Phahlane· Computers· 0 citations
A systematic literature review to identify, evaluate, and synthesize scientific literature on the application of IT governance in e-commerce reveals that COBIT is the most widely adopted framework (25%), followed by the TOE Framework (15%) and ITIL (12.5%).
Nania Nuzulita, Elga Ignafia, A. Azzahra et al.· bit-Tech· 0 citations
Digital transformation in the banking sector requires organizations to establish information technology governance that can align business strategy, processes, data, applications, and organizational structures. Bank XYZ, as a regional development bank, faces three main IT governance problems: application portfolio inefficiency, weak data governance, and limited organizational alignment. This study aims to analyze how the development of Enterprise Architecture (EA) can support the resolution of these three problems. This research applies a qualitative approach using a case study method. Data were collected through documentation studies of strategic documents, governance documents, application catalogues, data catalogues, as well as discussions and assessments involving business and IT units of Bank XYZ. The analysis was conducted by mapping the identified problems to relevant EA artifacts, evaluating their suitability using COBIT 2019 APO03 Managed Enterprise Architecture, and confirming the analysis results with relevant stakeholders. The findings show that EA supports the improvement of application portfolio inefficiency through the application landscape and application communication diagram, which provide visibility into application distribution, functions, and inter-system dependencies. In terms of data governance, the data architecture and data catalogue help clarify data domains, data definitions, and the relationship between data, business processes, applications, and organizational units. For organizational alignment, the cascading of EA artifacts from the metamodel to level 2 business processes and the demonstration of the Event Driven Process Chain show how processes, data, applications, and organizational units can be integrated within a single architectural framework. The APO03 evaluation indicates a capability score of 2.70, meaning that EA management has passed Capability Level 2 but has not yet reached Capability Level 3. Stakeholder confirmation also indicates that the EA artifacts are considered suitable and relevant to the organization’s needs, particularly in addressing the three IT governance problems. However, stakeholders expressed concerns regarding implementation, especially in ensuring that EA artifacts can be managed, updated, and used continuously. These findings indicate that EA can serve as an IT governance analysis instrument that helps organizations understand architectural complexity and determine improvement priorities more systematically. Therefore, Bank XYZ needs to strengthen its EA management policy, establish a RACI matrix, and develop an EA implementation plan integrated with organizational program and project governance.
