TRACER: Early Failure Detection for Task-Oriented Dialogue
TL;DR
TRACER detects useful failure signals well before the end of the conversation and outperforms heuristic, classical, and single-stream baselines, suggesting that early failure detection can provide a practical warning signal for dialogue systems before the interaction fully breaks down.
Abstract
Task-oriented dialogue systems often fail before the final breakdown is obvious, but most evaluation only measures failure after the conversation has already gone wrong. We present TRACER, a method for early failure detection in task-oriented dialogue. TRACER predicts from a partial dialogue whether the full conversation will eventually fail by combining simple trajectory signals from belief-state changes with text representations of the evolving dialogue state. We evaluate the method in both oracle and generated belief-state settings, and test how well it works when only 25%, 50%, 75%, or 100% of the dialogue is visible. Across these settings, TRACER detects useful failure signals well before the end of the conversation and outperforms heuristic, classical, and single-stream baselines. These results suggest that early failure detection can provide a practical warning signal for dialogue systems before the interaction fully breaks down.