Latent-IM is introduced, an internal dialogue-management framework that provides a general interface for choosing and deploying conversational moves under different objectives and is used to reproduce human move choices, improving average end-to-end move accuracy by 12.5 points over the unsteered backbone while performing comparably to fine-tuning.
Abstract
Classical spoken dialogue systems often separated dialogue management from response realization: a policy selected the next dialogue action, and a generation component expressed that action. As dialogue systems shift toward LLMs, this decomposition has largely disappeared into the model's hidden representations. We ask whether an LLM-internal analogue of state estimation and action control can be recovered for conversational moves such as acknowledging, checking, querying, explaining, and replying. We formulate move control as two coupled problems: selection, predicting the appropriate next move from the dialogue context, and realization, causally producing a chosen move at generation time. We introduce Latent-IM, an internal dialogue-management framework that provides a general interface for choosing and deploying conversational moves under different objectives. Here, we use this control to reproduce human move choices, improving average end-to-end move accuracy by 12.5 points over the unsteered backbone while performing comparably to fine-tuning.
Synthetic dialogue generation can support research in privacy-restricted service settings, but generated conversations must preserve communicative intent, affective meaning, and natural dialogue flow. We introduce PragAlign, a feedback-guided framework for controlled synthetic dialogue generation conditioned on service context, target intent, and target emotion, with auxiliary trait-style controls. PragAlign uses a generate--evaluate--revise loop in which an LLM-based evaluator scores intent alignment, emotion alignment, coherence, fluency, and aggregate quality, then provides criterion-specific feedback for up to three refinement rounds. On 800 matched dialogue specifications, PragAlign achieves 99.50\% evaluator-defined acceptance, compared with 72.25\% for one-shot generation and 95.88\% for repeated generation without structured feedback. This indicates that repeated attempts account for much of the gain over one-shot generation, while structured feedback primarily improves last-mile multi-constraint satisfaction rather than broad average quality. Refinement gains are concentrated in emotion alignment, which is also the dominant failure mode in ablations. A separate human evaluation of 1,200 generated dialogues shows that intent expression and dialogue flow are highly recognizable to annotators, while emotion appropriateness is less stable and more subjective. These results support PragAlign as a quality-control framework for improving evaluator-defined communicative constraint satisfaction, while showing that affective realization and independent human-perceived quality remain open challenges.
Speech-to-speech dialogue models increasingly support persona control, yet existing spoken role-playing benchmarks remain largely character-centric and short-horizon. This leaves open whether spoken dialogue models can sustain diverse roles over extended interactions, especially beyond predefined fictional characters. We introduce RoleBreak, an open benchmark for long-horizon role-playing robustness in spoken dialogue. RoleBreak contains 310 character-based and user-centered roles, 6,688 human-verified dialogue turns, and 11,743 fine-grained evaluation criteria, with 1,856 turns carrying expressive emotion targets for evaluating vocal emotion. Its scenarios are designed to stress role consistency, interaction quality, safety, and affect over extended conversations. We evaluate nine configurations spanning full-duplex, omni-modal, and cascaded ASR--LLM--TTS paradigms. We find four key patterns. First, current systems are substantially stronger at semantic role adherence than at vocal emotion. Second, semantic robustness remains brittle over long interactions: even the strongest evaluated system encounters its first persona and safety failures after only 10.4 and 11.6 turns on average. Third, scaling the LLM substantially improves semantic robustness and delays failure, but yields little improvement in vocal emotion. Finally, user vocal emotion affects role-playing behavior even when linguistic content is fixed. These findings highlight persistent gaps in both long-horizon robustness and vocal expressiveness in spoken role-playing systems.
Yu-Qi Wang, Feng-Yuan Liu, Hao-Chen Luo et al.· 0 citations
Spoken dialogue state tracking recovers slot-value pairs from speech, where ASR errors concentrate in entity values and persist across turns, making it both a generation and an editing problem. A strong per-turn text editor corrects much of this but, operating on the transcript alone, leaves three recoverable errors: a value predicted inconsistently across turns, an omitted slot, and a value the audio does not support. We present AVERT, which scores each candidate value by combining cross-turn agreement with a trained audio-conditioned verifier and resolves the three error types with three operators, vote, add, and swap, each restricted to the slots where its error is common. On SpokenWOZ, a base speech-LLM reaches 33.04 JGA, a text editor 38.34, and AVERT 40.13, without retraining either. This is in the range of a 1B end-to-end system that consumes the full spoken history (39.32), though AVERT uses two 1B decoders rather than one. The audio verifier contributes a statistically significant gain, and restricting each operator to a selected slot subset matters: removing it lets unrestricted voting overwrite correct categorical values and fall below the editor.
Intelligent Virtual Agents need to be able to participate in extended dialogue interactions while maintaining a conversational style. We discover the elements of conversational style in open-domain dialogues by analyzing the features that distinguish conversational system responses from responses that are merely topically relevant. We first collect 7,751 dialogue contexts from live human conversations with a multi-generator Alexa Prize SocialBot that was deployed across four competition years. We also collect 35,623 candidate responses for the contexts. We annotate the responses with a four-level ABCD quality scheme that isolates conversational naturalness from topical relevance. We then extract twenty-five linguistic features that capture conversational properties of responses and contrast (A) responses that have a conversational style, from (B) responses that are topically relevant, but less conversational. We find that conversational responses are marked by other-directed engagement: question-asking, user engagement phrases, acknowledgment openings, and second-person reference, while responses that are merely relevant and topical are marked by self-oriented information delivery: opinion markers, formulaic openings, and hedges and emphasizers deployed in service of the system’s own assertions. We thus find that conversational style in this setting is best understood as a pragmatic orientation toward the user rather than toward the system’s own content, and that the system must be mixed-initiative to manifest a conversational style. We discuss what these findings imply for the design of Intelligent Virtual Agents.
Vrindavan Harrison, M. Walker· Proceedings of the 26th ACM...· 0 citations
