Malaysia Government Electronic Services for Future Sustainability

INVESTIGATING THE TRUST IN GOVERNMENT AND ITS RELATIONSHIP ON E-GOVERNMENT SERVICE USAGE

E-Governance Service Effectiveness and Ease of Doing Business among Smes in Cabanatuan City: Basis for a Digital Governance Improvement Plan

E-governance services significantly contribute to improving business operations and administrative efficiency among SMEs in Cabanatuan City and continuous enhancement of digital infrastructure, online platforms, and support services is necessary to strengthen the effectiveness, accessibility, and reliability of e-governance services.

E-Government and Women’s Rights: Using Technology to Enhance Legal Empowerment

India’s digital governance has expanded rapidly over the past few years, making online administrative services widely accessible and fundamentally altering how citizens interact with public institutions. Historically, accessing government services required visiting physical offices, submitting paper documents, and enduring long queues. Today, the landscape has transformed: the government has developed official websites, launched mobile applications, and established online portals for submitting complaints. Furthermore, specialized digital services such as electronic certificates, e-Courts, and Tele-Law have been introduced. This study employs a descriptive and analytical research design utilizing two primary types of materials: secondary data compiled by the government and a quantitative analysis framework designed for illustrative purposes. This framework incorporates data concerning 250 women to support the study's broader analytical process. In addition to this usage gap, cross-sectional statistical data reveals a strong correlation: individuals with higher digital literacy are more likely to experience legal empowerment. Specifically, they feel more supported in legal matters and more capable of protecting their own rights and interests. Drawing on these findings, this chapter argues that achieving digital legal empowerment for women extends far beyond merely providing access to technology, such as internet-enabled smartphones. Instead, it is a multifaceted social process that depends on comprehensive support.

Perceived Sustainability of E-Government and Citizen Satisfaction: A Demand-Side Perspective on Public Digital Investment Priorities

This study takes a demand-side perspective on sustainable digital government, examining how citizens perceive and value the sustainability of public digital services. The transition to a digital and circular economy places public institutions, no less than firms, under pressure to deliver digital transformation in ways that are technologically robust, socially inclusive, and environmentally responsible; whether citizens register those efforts, as well as in what order, is an open question. Framed by the human-centric logic of Industry 5.0, this study examines how three perceived sustainability dimensions of public digital services (technological, social, and environmental) shape the value citizens derive from e-government services and how that perceived value converts into satisfaction. Using a quantitative design, we surveyed 412 Lithuanian citizens who actively use e-government platforms and tested the model through correlation, multiple regression, and mediation analysis. Perceived technological sustainability showed the strongest association with perceived value and satisfaction, followed by perceived social sustainability and then perceived environmental sustainability, whose contribution is the smallest of the three and materializes chiefly where citizens recognize tangible benefits. Each dimension was measured as a single reflective composite of three self-reported items; the attribute labels used in the separate ranking exercise are not identical to these constructs and the two sets of results should not be read interchangeably. Perceived value emerges as the critical link between perceived sustainability and citizen satisfaction, and citizens rank usability, security, and reliability as their top priorities. The findings indicate a clear hierarchy in citizens’ priorities: value is generated first where systems are perceived as reliable and secure, and only then where inclusiveness and ecological benefits are visible to users. Because all constructs are perceptual, the results describe how citizens rank the sustainability attributes of public digital services, not the fiscal returns of any particular spending decision; linking these perceptions to budgetary data remains a task for future research.

To Words Inclusive E-Government: Evaluating Population Administration Services in South Banjarbaru, Indonesia

Improving Accessibility of Government Services Through API-Driven Digital Platforms: A Cloud-Native Approach

The research uses API-driven digital platforms and cloud-native architectures to make government services more accessible and easier to integrate, illustrating how API-first and cloud-native ecosystems enable accessible, inclusive and sustainable public-sector innovation.