The Effect of Leadership and Work-Life Balance on Organizational Citizenship Behavior: The Moderating Role of Job Satisfaction at the Social Service Office of West Lombok Regency

Abstract

Organizational Citizenship Behavior (OCB) is an important factor in improving organizational effectiveness, particularly in public sector organizations. This study aims to analyze the effect of leadership and work-life balance on Organizational Citizenship Behavior (OCB), with job satisfaction as a moderating variable at the Social Service Office of West Lombok Regency. This research employs a quantitative approach with an associative design. The population and sample consisted of 62 non-civil servant (non-ASN) employees using a saturated sampling technique. Data were collected through questionnaires distributed via Google Forms and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 3.0. The results show that leadership does not have a significant effect on OCB, while work-life balance has a positive and significant effect on OCB. Furthermore, job satisfaction does not moderate the relationship between leadership and OCB, nor between work-life balance and OCB. These findings indicate that employees’ OCB is more strongly influenced by work-life balance than by leadership factors, while job satisfaction functions more as an independent attitudinal factor rather than a moderating variable.