Emotional support mechanisms driving satisfaction and continuance intention toward conversational AI companionship among Chinese generation Z: a mixed-methods study
Sep 2026· Current Psychology· Vol 45· 0 citations· 69 references
TL;DR
The qualitative results show that emotional safety, empathic responses, opportunities for self-presentation, and parasocial emotional connections facilitated by CAI constitute critical psychological foundations for satisfaction and empowerment, and serve as key attributional drivers of continuance intention.
AI anxiety may constitute a psychological barrier to students’ motivational adaptation to AI-supported learning and it is suggested that AI literacy education should integrate emotion-regulation and metacognitive support with differentiated learning assistance.
With the diffusion of generative AI, AI emotional companion apps have emerged as a new domain of digital consumption in which users may pay to extend relationship-like experiences. This study examines how loneliness and actual-ideal self-discrepancy are associated with experience-enhancing consumption intention and con...
Pei-Gen Yao, Zi-Rong Tian, Jongmoo Kim· Frontiers in Public Health· 0 citations
Introduction AI-powered medical chatbots are increasingly used in healthcare, yet the mechanisms underlying users' continued engagement remain unclear. This study examines how AI use influences continuance intention through cognitive trust and emotional attachment and whether technology anxiety differentially moderates...
Zhan-You Wang, Hao-Ran Han, Dong-Mei Han et al.· Frontiers in Public Health· 0 citations
This research examined how emotional engagement, promotion, and social influence shaped Generation Z’s purchase intention toward a local Indonesian beauty brand, Somethinc, with product scarcity tested as a mediating variable. Grounded in the Theory of Planned Behavior, this study addressed inconsistencies in previous...
Ni Ketut Yuliani Pramesti, Putu Dyah Permatha Korry· Cakrawala Repositori IMWI· 0 citations
Artificial intelligence chatbots and conversational agents are being used more and more often to provide emotional support in mental health. A scoping review of interdisciplinary studies published from 2018 to 2025 was conducted to identify structural and functional deficiencies in emotional AI for mental health suppor...
Liu-Ting-Yu-Zhou-Feng Xiao· Journal of Education and Edu...· 0 citations
Background Cutting-edge artificial intelligence (AI) technologies have accelerated the global development of AI-driven mHealth apps, offering diverse functionalities to support personal health management. While China’s AI health industry has expanded rapidly within a collectivist cultural context, limited empirical att...
Jia-Qi Wang, Dong-Wha Chung· Frontiers in Public Health· 0 citations
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