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Sep 2026

Emotional support mechanisms driving satisfaction and continuance intention toward conversational AI companionship among Chinese generation Z: a mixed-methods study

The qualitative results show that emotional safety, empathic responses, opportunities for self-presentation, and parasocial emotional connections facilitated by CAI constitute critical psychological foundations for satisfaction and empowerment, and serve as key attributional drivers of continuance intention.

Qian Bao, Xiao-Jie Peng, Yan-Ran Qian · 0 citations

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