Public Speaking Training in Enhancing Communication Competencies
Abstract
Communication ability is a key competency in the professional and business worlds. However, many individuals still face challenges such as low self-confidence and limited knowledge of communication techniques. This Community Service (PKM) initiative aimed to enhance hotel staff communication competencies in Malaysia through public speaking training using a Participatory Learning and Education approach. Participants were actively engaged through material delivery, interactive discussions, presentation simulations, and communication practice. A qualitative evaluation was conducted through in-depth interviews to assess changes in participants' knowledge, attitudes, and skills. The results indicated improvements in professional communication competencies, including understanding of public speaking principles, effective application of verbal and non-verbal techniques, systematic presentation structuring, and increased self-confidence. Participants also applied more persuasive presentation techniques in the workplace, receiving positive feedback from audiences and colleagues. These findings demonstrate that practice-based community service programs serve as an effective strategy for community empowerment.