Reproducibility Package for "Explainable Artificial Intelligence for Large-Scale Hotel Complaint Analytics: Service-Failure Diagnosis and Intervention Prioritization" (v1.1.0)
Oct 2026· Zenodo (CERN European Organization for Nuclear Research)
Customer Service Quality and Loyalty
Abstract
This repository contains the reproducibility package (v1.1.0) for the manuscript “Explainable Artificial Intelligence for Large-Scale Hotel Complaint Analytics: Service-Failure Diagnosis and Intervention Prioritization” (Manuscript No. IJSEKE-D-26-00206).The package supports the revised fine-topic-level analysis based on frozen BERTopic assignments, XGBoost modeling, SHAP interpretation, full-complaint-pool sensitivity analysis, clustering-stability diagnostics, embedding sensitivity analysis, and multi-label sensitivity analysis. It also contains dependency information, expected outputs, verification tests, and source materials required to reproduce the reported tables and figures.The raw Booking.com Hotel Reviews dataset is not redistributed. Users must obtain the original dataset separately from its public source and verify it against the checksum documented in the package.Version 1.1.0 corresponds to the major-revision analysis for manuscript IJSEKE-D-26-00206.
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