Identifying the Factors Influencing Human Resource Decision-Making under Uncertainty Using the Fuzzy Analytic Hierarchy Process (FAHP)

Abstract

Decision-making is one of the most fundamental activities within various organizations, and human resources are consistently involved in it, either individually or collectively. Decisions are always made in alignment with achieving organizational objectives; therefore, their quality directly or indirectly affects the entire organization and its human capital. Consequently, identifying and ranking the factors influencing decision-making plays a crucial role in enhancing organizational performance. In this regard, the present study aims to identify and rank the sub-criteria affecting the decision-making process using the Fuzzy Analytic Hierarchy Process (FAHP) technique. The findings indicate that the individual criterion exerts the highest influence, while the external organizational criterion is the least influential in the decision-making process. Among the sub-criteria, emotions and the alignment between competencies and job content rank the highest. This underscores their significance in performance evaluations and competency assessments during recruitment, selection, appointment, or strategic decision-making processes within organizations. Therefore, it is imperative for organizations to invest in these criteria to strengthen their decision-making processes.