The Role of Burnout in Mediating the Effect of Job Pressure on Work Quality: A Study of Employees at BAPENDA West Lombok

Abstract

The study purpose was to examine the effect of job pressure on work quality, the effect of job pressure on burnout, and the effect of burnout on work quality among employees of the Regional Revenue Agency (BAPENDA) of West Lombok Regency. This study also aimed to analyze the role of burnout in mediating the relationship between job pressure and work quality. The study was conducted based on the phenomenon that employees face administrative workloads, job demands, and time pressures that may contribute to burnout and potentially affect the quality of work. Materials and methods. This study employed a quantitative approach with an associative research design. The population consisted of all employees of BAPENDA West Lombok Regency. A saturated sampling technique was applied, resulting in 41 respondents. Data were collected through questionnaires distributed using Google Forms. The collected data were analyzed using Partial Least Squares (PLS) with the assistance of SmartPLS 4. Hypothesis testing was conducted by examining path coefficients, T-statistics, and P-values. Results. The findings showed that job pressure had a positive but insignificant effect on work quality, with a P-value of 0.061. Job pressure had a positive and significant effect on burnout, with a P-value of 0.000. Burnout had a positive but insignificant effect on work quality, with a P-value of 0.754. Furthermore, burnout was not able to significantly mediate the effect of job pressure on work quality, with a P-value of 0.758. Conclusions. The study concludes that job pressure significantly contributes to employee burnout, but neither job pressure nor burnout has a significant direct effect on work quality. Burnout also does not function as a significant mediating mechanism between job pressure and work quality. These findings indicate that work quality may be influenced by other factors beyond burnout and job pressure.