Exploring the Effects of Personality in Human-Agent Interactions: A Study on User-Agent Synchrony with Human-based Vocalics

Abstract

User trust is paramount in human-agent interactions, as it allows users to feel comfortable being themselves around an agent. The process of building user rapport starts in how an agent was designed, from its modality to the setting, to any of the many features and characteristics that can be tailored. All these aspects can affect whether users will be able to properly interact with the virtual agent and achieve the intended purpose. One such feature that is critical in human-human interactions is personality. A person's personality can strongly influence whether those that interact with them perceive them as trustworthy. This study used virtual agents generated from human voices with known personality traits to evaluate user perceptions. We found that extraverted agents were deemed to be more likeable by users, and that there was no significant effect of user-agent synchrony on user perceptions of the agent. In addition, it was found that user personality, without regard for agent personality, affected user perceptions of the agents. Our observations suggest that user perceptions may depend more on agent-topic synchrony than user-agent synchrony, and contribute to the broader community with considerations for the design of effective human-agent interactions.