CoSE-E: A Benchmark for Code-switched Speech Evaluation in Enterprise Settings
TL;DR
A CS-ASR synthetic benchmark and multidimensional evaluation framework tailored to enterprise domains, systematic evaluation of frontier ASR systems across 5 language pairs, and diagnostic analysis of the additional transcription errors that code-switching introduces across language pairs and models are proposed.
Abstract
Code-switching (CS), a seamless alternation between languages within a single utterance, remains a critical challenge in automatic speech recognition (ASR). While prior works focus on conversational CS-ASR, enterprise settings demand evaluation of operational impact beyond edit-distance errors: how code-switching transcription errors propagate to downstream voice agent task failures. In this work, we propose (1) a CS-ASR synthetic benchmark and multidimensional evaluation framework tailored to enterprise domains, (2) systematic evaluation of frontier ASR systems across 5 language pairs, (3) diagnostic analysis of the additional transcription errors that code-switching introduces across language pairs and models. We release COSE-E to support enterprise-focused CSASR evaluation for multilingual voice agents in enterprise deployment.
