Sep 2026· International Journal of Current Science Research and Review
AI in Service Interactions
Abstract
Abstract : This study maps the intellectual structure of research on AI-driven digital marketing in higher education and its relationship to college choice intention, where the literatures on AI acceptance and student recruitment have developed separately. Methodology A bibliometric analysis of 430 Scopus-indexed articles (2022–2026) was conducted in VOS viewer. A three-block Boolean search combined digital marketing, artificial intelligence, higher education and college choice constructs, analysed through network, overlay and density visualisations. Findings Output grew from 11 articles in 2022 to 197 in 2025, with 76.28 per cent of the corpus appearing in the final two years. Social Sciences (36.5%) and Computer Science (17.3%) dominate. “Artificial intelligence”, “behavioural intention” and “technology acceptance model” form the conceptual core, whereas enrolment intention, student recruitment and digital trust remain peripheral. China leads output (24.4%), indicating a shift in knowledge production towards Asia and the Middle East. Research limitations Reliance on a single database and on English-language articles may under-represent developments first reported in conference proceedings. Practical implications: Institutions should evaluate chatbots, generative content and virtual tours by their effect on perceived authenticity and trust rather than engagement alone. This is the first study to map digital promotion, artificial intelligence and college choice intention within a single corpus covering the generative AI era, proposing a four-layer framework linking technology quality, information quality, psychological response and behavioural outcomes.
The method, ECCOLA, is presented, which aims at making the high-level AI ethics principles more practical, making it possible for developers to more easily implement them in practice.
Ville Vakkuri, Kai-Kristian Kemell, P. Abrahamsson· EUROMICRO Conference on Soft...· 64 citations· ⚡6
The goal is to not only refine the accuracy of the LLM-based tool but also to underscore its potential in streamlining the software development lifecycle through proactive code improvement and education.
Z. Rasheed, Malik Abdul Sami, Muhammad Waseem et al.· arXiv.org· 62 citations· ⚡3
A comprehensive overview of how enhanced sampling methods are reshaping the field, with a particular focus on the data-driven construction of collective variables, is provided.
Kai Zhu, Enrico Trizio, Jintu Zhang et al.· Chemical Reviews· 58 citations
The use of large language models to automatically improve the user story quality in Austrian Post Group IT agile teams is explored, with a reference model for an Autonomous LLM-based Agent System developed and implemented at the company.
Zheying Zhang, M. Rayhan, Tomas Herda et al.· International Conference on...· 48 citations· ⚡4
This paper introduces a novel multi-AI-agent system designed to fully automate SLRs, and demonstrates how it substantially reduces the time and effort traditionally required for SLRs while maintaining comprehensiveness and precision.
Abdul Malik Sami, Z. Rasheed, Kai-Kristian Kemell et al.· arXiv.org· 44 citations· ⚡2
The proposed LLM-based multi-agent system automates qualitative data analysis process, creating opportunities for researchers and practitioners, and future improvements focus on enhancing multilingual performance and integrating continuous expert feedback.
Z. Rasheed, Muhammad Waseem, Aakash Ahmad et al.· arXiv.org· 41 citations
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