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Workplace Conditions and Employee Satisfaction in Hotels in Yola, Adamawa State, Nigeria

Sep 2026 · Journal of Innovative Social Science and Humanities Research · 0 citations

Abstract

This study examined workplace conditions and employee satisfaction in Nigerian hotels. Descriptive survey research design was used and questionnaire served as the instrument of data collection. Data collected were analyzed using mean statistics. Pearson product moment correlation coefficient, with the help of SPSS 21.0 and Microsoft Excel software, were used to test the hypotheses. The findings revealed that workplace facilities and fringe benefits significantly relates with employee retention and employee productivity. The study concludes that ultimately, improving employee satisfaction not only benefits the workers but also enhances the overall performance and competitiveness of the Nigerian hospitality industry. It was recommended that hotels, should invest in upgrading their facilities. This includes ensuring reliable electricity, high-speed internet, and regular maintenance of amenities; and government and private sector partnerships can help address infrastructural deficiencies in these regions.

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