Mind Your Ps and Qs: Positive Moderation Practice in the Positive Queue
Abstract
Online communities rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of punishments and far less support for encouraging contributions they want to see more of. We introduce the Positive Queue as a positive counterpart to Reddit's modqueue: a dedicated space for moderators to discover contributions and behaviors they want to encourage and positively reinforce. With five moderators, four with 6-14 years of experience, we use the Positive Queue to examine how moderators operationalize positive reinforcement. Moderators combined predicted community reception, observed engagement, and their own judgment; used prediction-engagement mismatches to identify overlooked content; and repurposed positive features for punitive and retrospective work. These findings surface tensions around labor, attribution, and community fit. We contribute the Positive Queue as a working system and conceptualize positive moderation as recognition infrastructure that shapes what moderators notice, whose judgment becomes visible, and how recognition reaches contributors.
