Measuring Smartphone User Experience through a Hierarchical Metric Framework via Social Media Reviews
Smartphone user experience (UX) is widely expressed in user-generated online discourse across platforms, creating opportunities for in-the-wild measurement at scale. However, existing UX instruments and review-mining approaches do not provide a smartphone-oriented, theory-grounded hierarchical measurement specification...
Xiao-Teng Pan, Min-Gang Lan, Chen-Rui Zhang et al.
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