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Toma Alexandru

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Open access Jul 2026

The Trust Deficit in Digital Government: A Conceptual Model of AI-Driven Public Services

The proposed model addresses the shift from human-mediated bureaucracy to black-box algorithmic execution, therefore offering public managers an ethical blueprint for designing citizen-centric digital services that align with emerging regulatory mandates like the European Union AI Act.

Deak Elena Roxana, Dumitru Gabriel Cristian, Toma Alexandru et al. · 0 citations

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