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Author

Rennyta Yusiana

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Beyond green claims: customer engagement activates green evangelism

Purpose Credible environmental claims frequently fail to convert into customer advocacy. This study aims to explain why. It positions customer engagement as the mechanism that activates green evangelism from perceived green reputation and perceived green credibility and openness to experience as a trait activated bound...

Arry Widodo, Rennyta Yusiana, Nurafni Rubiyanti · 0 citations

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