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G. Cowan

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Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes

A customer-facing AI powered triaging agent that leverages large language models to conduct multi-turn conversations, ask relevant questions, and classify cases for accurate, policy-guided routing, making it embedded in the customer journey is developed.

Alankar Atreya, Stefan Sylvius Wanger, Devesh Batra et al. · 0 citations
#artificial intelligence Review Aug 2026

When to Review: Spaced Repetition for Continual Pre-Training of Language Models

Spaced Repetition Training (SRT) is introduced, a continual learning framework inspired by cognitive science, which schedules sample-rehearsal using the SuperMemo-2 (SM-2) algorithm, and preserves broad benchmark performance that naive continual pre-training and uniform replay substantially degrade.

Alankar Atreya, Devesh Batra, Yoages Kumar Mantri et al. · 1 citation

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