Open access
Jul 2026
The Trust Deficit in Digital Government: A Conceptual Model of AI-Driven Public Services
The proposed model addresses the shift from human-mediated bureaucracy to black-box algorithmic execution, therefore offering public managers an ethical blueprint for designing citizen-centric digital services that align with emerging regulatory mandates like the European Union AI Act.
Deak Elena Roxana, Dumitru Gabriel Cristian, Toma Alexandru et al.
· International Journal of Inn... · 0 citations