Digital transformation of management processes based on computer-integrated technologies and Artificial Intelligence

Abstract

The digital transformation of public administration through computer-integrated technologies and artificial intelligence has become a key driver of effective, transparent, and citizen-oriented governance. This study aims to provide a comprehensive empirical assessment of the impact of digital transformation and AI readiness on government effectiveness worldwide. The analysis covers data from 190 countries. Government Effectiveness from the Worldwide Governance Indicators serves as the dependent variable, while the GovTech Maturity Index, E-Government Development Index (EGDI), Online Service Index, E-Participation Index, and Oxford Government AI Readiness Index are used as explanatory variables. The logarithm of GDP per capita (PPP) is included as a control variable. Spearman correlation and simple and multiple linear regression analyses reveal statistically significant positive relationships between all digital indicators and government effectiveness. The strongest effects are observed for EGDI (β = 0.820) and the Oxford Government AI Readiness Index (β = 0.759). After controlling for economic development, digital factors remain significant predictors, with adjusted R² values ranging from 0.693 to 0.733. Based on these findings, the DT-CIT-AI (Digital Transformation–Computer-Integrated Technologies–Artificial Intelligence) model is proposed, integrating technological infrastructure, intelligent systems, digital citizen participation, and governance effectiveness. The results confirm that investments in digital technologies and artificial intelligence substantially enhance public administration performance regardless of a country's level of economic development.