Unveiling the human touch: how AI chatbots’ emotional support and human-like profiles reduce psychological reactance to promote user self-disclosure in mental health services
Aug 2026· International Journal of Advertising· Vol 45, pp. 1499 - 1523· 18 citations· ⚡ 1 influential· 79 references
TL;DR
Investigation of two dimensions of anthropomorphism in human–chatbot interactions revealed that high emotional support from a chatbot, particularly when presented with a human-like profile, effectively reduced psychological reactance, which promoted the adoption of adaptive coping strategies for managing stress.
An exploratory account of how AI use is embedded within broader emotional and relational dynamics, pointing to the need to consider AI engagement within the contexts in which social interaction is managed.
Nurashikin Salim, Ayşe Şafak, Merve Güçlü Aydoğan· Current Psychology· 0 citations
This study concludes that the evolution of human–AI communication represents the emergence of new digital communication practices that expand the role of AI from a mere technological tool to an agent participating in users’ communication experiences.
Faza An’imah, Fitriana Ulya, Luluk Ridotuljana et al.· International journal of res...· 0 citations
The findings informed the development of the Integrated Attachment–Motivation–Pedagogy (AMP) model with direct implications for designing AI in culturally sensitive pedagogical practices.
Saiful Islam Polash, Shariful Islam, Faimul Hoq· SAP Social AI· 0 citations
These findings advance a media affordance account by showing how the device of access shapes emotional disclosure to AI chatbots and by providing study‐specific evidence that response style conditions this pathway.
Bing-Can Li, Yi Huang, Ru-Kun Zhang· Psychology & Marketing· 0 citations
While ChatGPT was primarily viewed as an efficient tool in a work context, the quantitative survey reveals a weakly significant correlation between psychological stress and openness toward the social-emotional use of chatbots.
Stefanie Osetrow, H. Klapperich, A. Huldtgren· Message Understanding Confer...· 0 citations
Mental health (MH) chatbots are increasingly used to provide accessible, on-demand emotional support, yet it remains unclear how these systems linguistically construct and communicate care. This work-in-progress examines whether MH chatbots produce responses that reflect supportive value orientations and counseling-adj...
Maleeha Sheikh, Chao Chen, Romael Haque· Information Hiding· 0 citations
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