User Experiences with Mobility Assistive Technology: A Study on Usability and Satisfaction in Neurological Disorders

Abstract

Background: Mobility assistive technology plays a vital role in enhancing mobility, independence, and quality of life among persons with neurological conditions. However, device abandonment remains a significant concern, often influenced by usability and user satisfaction.  Aim: To find out the usability and satisfaction of mobility assistive technology among persons with neurological conditions.  Method: A cross-sectional study was conducted among persons with neurological conditions using mobility assistive devices. Usability was assessed using the NATU Quest, and satisfaction was evaluated using the QUEST 2.0 questionnaire. The collected data was analysed.  Results: Overall usability and satisfaction were high, with mean NATU Quest and QUEST 2.0 scores of 4.37 ± 0.60 and 4.21 ± 0.52, respectively. Higher scores were observed among participants using devices outdoors, while longer device use was associated with lower usability and satisfaction. Devices obtained through hospitals, NGOs, and government schemes showed significantly better outcomes. Safety, comfort, effectiveness, and ease of use were highly rated, whereas follow-up and repair services received comparatively lower satisfaction.  Conclusion: Mobility assistive devices demonstrate high usability and satisfaction among persons with neurological conditions; however, service delivery gaps may negatively impact long-term outcomes. Strengthening follow-up, repairs, services and adopting user-centered provision models are essential to reduce device abandonment and promote sustained use.