The Influence of Key Performance Indicator (KPI) Based Assessment and Management Control System on the Performance of Bank Syariah Indonesia Employees at Graha Mandiri Building, Central Jakarta

Abstract

The rapid growth of Islamic banking demands optimal human resource quality, and Bank Syariah Indonesia (BSI) at the Graha Mandiri Building is striving to improve productivity through Key Performance Indicator (KPI) assessments and management control systems. This study aims to analyze the effect of implementing KPIs and management control systems on employee performance. The approach used is a quantitative associative study with a saturation sampling technique, involving 35 respondents from the total population of BSI employees at the Graha Mandiri Building. Data were collected via a Likert-scale questionnaire and analyzed using multiple linear regression, the coefficient of determination, the t-test, and the F-test. The results of the partial analysis indicate that KPIs have a positive and significant effect on employee performance, whereas the management control system does not have a significant effect. Simultaneously (together), KPIs and the management control system were found to have a significant effect on the performance of BSI employees at the Graha Mandiri Building in Central Jakarta. This indicates that the integrated optimization of performance evaluation tools is crucial for supporting the sustainable achievement of the company’s strategic goals in the future.