Aug 2026· African Journal of Commercial Studies· 0 citations· 2 references
TL;DR
The article concludes with a suite of evidence-based strategies encompassing structured capacity building, phased infrastructure investment, enforceable compliance mandates, and comprehensive stakeholder engagement, providing actionable guidance for policymakers and institutional leaders in Zambia and comparable developing-country contexts.
Abstract
The adoption of Electronic Government Procurement (EGP) systems has become a central pillar of public sector modernisation worldwide. The study addresses the limited empirical evidence on EGP adoption at local-authority level in Zambia and extends technology-adoption research by integrating user, institutional, and managerial perspectives. Drawing on qualitative data from seventeen purposively selected participants across procurement, finance, ICT, audit, legal, and administration departments, the study employs thematic analysis to surface four principal barriers: inadequate ICT infrastructure, limited staff digital competencies, organisational resistance to change, and gaps in regulatory enforcement. The findings further demonstrate that management support, expressed through resource allocation, policy directives, and visible leadership engagement, constitutes the most decisive determinant of adoption outcomes. The article concludes with a suite of evidence-based strategies encompassing structured capacity building, phased infrastructure investment, enforceable compliance mandates, and comprehensive stakeholder engagement, providing actionable guidance for policymakers and institutional leaders in Zambia and comparable developing-country contexts.
Electronic governance is widely promoted as a means of improving the efficiency, transparency, and responsiveness of public services, yet many local governments in developing countries struggle to translate digital platforms into effective service delivery (Roziqin et al., 2026). This study examines the challenges and policy constraints affecting the implementation of the online service system (sistem layanan online/SILO) at the sub-district and village levels in Depok City, Indonesia. It formulates strategies to strengthen information and communication technology (ICT)-based public services. Adopting a pragmatic, qualitative policy-analysis design, data were collected through two focus group discussions (FGDs) and in-depth interviews with policymakers, technical managers, frontline officials, and citizens between March and August 2025 and were analyzed using boundary analysis, hierarchy techniques, and multi-criteria policy evaluation. The findings reveal four interrelated constraints: inefficient application design, lengthy and poorly delegated service procedures, inadequate training of frontline officials, and limited public outreach. A priority analysis identifies officials’ training and public outreach as the most feasible interventions, complemented by application redesign and digital-needs mapping. The study contributes to the e-government literature by demonstrating how institutional, managerial, and technical factors jointly shape digital-service outcomes, and it offers stakeholder-specific recommendations for local digital-governance reform (Saxena et al., 2022).
Halilul Khairi, Alma'arif Alma'arif, Marthalina Marthalina· Journal of Governance and Re...· 0 citations
The findings show that digital technologies contribute to transparency and information integration, but their capacity to generate public value—such as policy coherence, effectiveness, and sustainability—is fundamentally mediated by organizational capacity, coordination mechanisms, and institutional stability.
Júlio Cezar Costa Ramos, Eduardo Augusto Terra Rossi DE Barros, Luiz Henrique Melo Pires· Observatorio de la Economía...· 0 citations
Public sector reform in India has undergone significant transformation through twin imperatives: the adoption of New Public Management (NPM) principles under successive administrative reform commissions, and the accelerating digitalization of governance driven by flagship programmes such as Digital India and the National e-Governance Plan (NeGP). While a growing body of structural equation modelling (SEM) research has examined NPM reforms and digital governance (DG) as separate lines of inquiry, typically within OECD or single-city settings, and rarely with full measurement validation, empirical evidence integrating NPM adoption, DG, organizational performance (OP), and public trust and accountability (PTA) within one validated, mediation-tested SEM model remains scarce in the Indian context. This study addresses that gap through a cross-sectional survey of 360 Indian Administrative Service (IAS) officers and senior Group A civil servants across four purposively selected central government ministries in New Delhi. Convergent and discriminant validity were established (average variance extracted ≥ .56; heterotrait–monotrait ratios < .72) prior to structural testing. The hypothesized model demonstrated acceptable fit (χ²/df = 2.14, CFI = .951, TLI = .943, RMSEA = .056, SRMR = .048). Hierarchical multiple regression and SEM indicate that NPM adoption (β = .381, p < .001) and digital governance (β = .328, p < .001) are significant independent predictors of organizational performance (R² = .524). Organizational performance partially mediates the pathway from reform inputs to public trust and accountability (indirect β = .108 and .093 for NPM and DG respectively, both bootstrap 95% CI excluding zero). Digital governance exerts a larger direct effect on PTA (β = .305) than NPM adoption alone (β = .237), suggesting that India's digital infrastructure investments generate accountability dividends beyond what administrative restructuring alone can produce. These findings, interpreted cautiously in light of the study's cross-sectional design, self-reported measures, and four-ministry sampling frame, offer theoretically grounded and policy-relevant insights for reformers navigating the institutional landscape of one of the world's largest public bureaucracies.
It is concluded that effective digital transformation in Sri Lanka necessitates a multi-pronged approach encompassing legal reform, strategic investment in ICT capacity, strengthened institutional cooperation, and the ethical deployment of emerging technologies such as artificial intelligence.
V. Papakaran· Sri Lanka Journal of Develop...· 0 citations
Electronic Government Procurement (e-GP) has become a critical digital governance mechanism for enhancing transparency, accountability, efficiency, and competitiveness in public procurement. However, the effectiveness of e-procurement depends not only on technological implementation but also on institutional readiness, operational capacity, and supportive regulatory frameworks. This study investigates the implementation challenges of the e-GP system within the Roads and Highways Department (RHD) of Bangladesh and identifies strategies for improving procurement governance. A qualitative research approach was employed through Key Informant Interviews (KIIs) involving 206 Procurement Entity (PE) officers representing various procurement roles, including PE users, Tender Opening Committee (TOC) members, administrators, and Tender Evaluation Committee (TEC) members. The findings reveal that although e-GP has improved procurement digitalization, approximately 86% of respondents continue to experience challenges related to procurement time, operational processes, system functionality, and institutional procedures. Key challenges include lengthy tender evaluation processes, excessive documentation requirements, and delayed financial clearance, incomplete digitalization of evaluation activities, weak document verification, and coordination difficulties among procurement committees. The study also identifies governance challenges, including limited participation of small and medium contractors, and continued dependence on physical documentation. These findings indicate that digital procurement transformation requires more than technological adoption; it requires integrated institutional and governance reforms. The study recommends strengthening system reliability, automating procurement processes, improving effective banking integration, expanding user training, and developing competitive procurement mechanisms to transform e-GP into a comprehensive digital procurement governance system.
M. Rashid, Mohammad Shorif Uddin, S. Begum· International Journal of Eng...· 0 citations
This article examines the ongoing efforts and challenges of digitising local government institutions in Bangladesh, focusing specifically on Paurashava (municipalities).
This was an applied cross-sectional study that collected data from eight municipalities from four divisions of Bangladesh. Drawing on surveys of 319 personnel, key informant interviews and focus group discussions, this study explores the availability and adequacy of digital infrastructure, along with the readiness of municipal functionaries to manage emerging information and communication technologies-based services.
Findings reveal that although many municipal employees possess basic digital skills and endorse the concept of e-government, substantial barriers persist. Limited budgets and outdated physical infrastructure hinder the expansion of broadband connectivity; these constraints, combined with a lack of consistent training and skill development, impede the provision of reliable digital services. Numerous localities also face bottlenecks related to data security and privacy, despite the existence of legal frameworks.
The discussion underscores the need for more robust local-level policies, improved coordination between central and municipal authorities, and inclusive capacity-building initiatives aimed at bridging socio-economic and regional divides.
This study directly contributes to the field of smart governance and urban digital transformation by proposing an integrated framework for enhancing the capacities of municipalities.
Md. Rakibul Islam, Md. Shofiul Alam, Waseq Billah et al.· Asia-Pacific Journal of Rura...· 0 citations
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