Impact of digital library services on information accessibility and utilisation in special libraries in Adamawa State, Nigeria

Abstract

The study investigated the impact of digital library services on information accessibility and utilization in special libraries in Adamawa State, Nigeria. Descriptive survey research design was adopted, involving a population of seventy-six (76) library staff working in special libraries across the state. The study employed a census sampling technique, and data were collected using a structured questionnaire. Mean and standard deviation were used to answer the research questions, while ANOVA was used to test the hypotheses at a 0.05 level of significance using Statistical Package for Social Sciences (SPSS) version 26.0. The findings revealed that of digital reference services users reported that delays in receiving feedback reduced their confidence in relying on digital reference services compared to traditional face-to-face methods, digital document delivery services play an important role in improving users’ access to otherwise unavailable resources. Respondents appreciated the clarity of procedures and the ease of requesting documents, which streamlined the research process and minimized reliance on external libraries, challenges faced by digital library services. The study found that digital library services face multiple systemic challenges that constrain their efficiency, while the findings of the hypotheses digital reference services have a statistically significant influence on information accessibility in special libraries (p = 0.023 < 0.05). Similarly, digital document delivery services also have a significant influence on information accessibility (p = 0.046 < 0.05). The study concluded that while digital library services such as reference and document delivery significantly enhance users’ access and utilization of information, challenges related to infrastructure, funding, and user skills still constrain their optimal use. Based on the findings, the study recommended that libraries should invest in robust ICT infrastructure, including reliable internet and digital platforms, to improve service delivery. Library management should organize regular training to enhance users’ digital literacy and navigation skills.