To Embody or Not: The Effect Of Embodiment On User Perception Of LLM-based Conversational Agents
TL;DR
A mixed-methods within-subjects study on how users perceive LLM-based CAs in cooperative tasks when embodied and non-embodied shows that the non-embodied agent received significantly better quantitative appraisals for competence than the embodied agent, and in qualitative feedback, many participants believed that the embodied CA was more sycophantic than the non-embodied CA.
Abstract
Embodiment in conversational agents (CAs) refers to the physical or visual representation of these agents, which can significantly influence user perception and interaction. Limited work has been done examining the effect of embodiment on the perception of CAs utilizing modern large language models (LLMs) in non-hierarchical cooperative tasks, a common use case of CAs as more powerful models become widely available for general use. To bridge this research gap, we conducted a mixed-methods within-subjects study on how users perceive LLM-based CAs in cooperative tasks when embodied and non-embodied. The results show that the non-embodied agent received significantly better quantitative appraisals for competence than the embodied agent, and in qualitative feedback, many participants believed that the embodied CA was more sycophantic than the non-embodied CA. We believe that a possible reason for this is how users'perceptions are affected by LLM sycophancy and anthropomorphic features: the typically positive impact of embodiment on perception of CA credibility can become detrimental in the presence of sycophancy. The implication of such a phenomenon is that, contrary to intuition and existing literature, embodiment is not a straightforward way to improve a CA's perceived credibility if there exists a tendency to sycophancy.
