Patient Satisfaction Perception Towards Doctor Services Using Electronic Medical Record in The Internal Polyclinic of Waled Cirebon Regional Hospital

Abstract

The implementation of Electronic Medical Records (EMRs) aims to enhance efficiency, data security, and improve the quality of healthcare services. Despite these benefits, transitioning from manual to electronic systems may affect doctor–patient interactions, potentially influencing patient satisfaction. This study aims to patient satisfaction with physicians' services using EMRs at the Internal Medicine Clinic of Waled Regional General Hospital (RSUD Waled), Cirebon. Conducted from February to April 2025, this observational descriptive study used purposive sampling, involving 89 respondents. Data were collected via questionnaire and analyzed using univariate methods with computer-based statistical software. The results showed that 96.63% of patients were satisfied with physician services using EMRs. Moreover, 97.76% of patients expressed satisfaction with the attention and attentiveness of the physicians; 93.26% were satisfied with the clarity of explanations; 96.63% were satisfied with the comfort and consultation time; and 95.51% were satisfied with the physicians' listening skills. Based on the results and discussion, it can be concluded that, overall, patients were highly satisfied with physician services using EMRs at the Internal Medicine Clinic of RSUD Waled Cirebon.