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Enjoy Your Talk: A Human-Centered Benchmark for Multi-Turn Dialogue with Decoupled User Simulation, Target Modeling, and Judging

Jul 2026 · arXiv.org · Vol abs/2607.10428 · 0 citations · 50 references
Computer Science

TL;DR

EYT-Bench is introduced, a human-centered benchmark whose evaluation protocol is built around a decoupled three-party design: a persona-grounded user simulator, a target model evaluated on both intent perception and response generation, and an independent, configurable ensemble of LLM judges.

Abstract

Evaluating large language models (LLMs) as multi-turn conversational partners requires probing capabilities that single-turn benchmarks miss: persona consistency, evolving intent tracking, emotional dynamics, and goal completion across many turns. We introduce EYT-Bench, a human-centered benchmark whose evaluation protocol is built around a decoupled three-party design: a persona-grounded user simulator, a target model evaluated on both intent perception and response generation, and an independent, configurable ensemble of LLM judges. Across 3,400 dialogues with 17 target models, EYT-Bench reveals four findings that previous benchmarks miss: (i) state-of-the-art closed and open-source models are statistically indistinguishable on subjective dimensions, but separate by up to 9x on objective intent-tracking; (ii) reasoning is a phase transition for objective tracking on long-context personas but is essentially flat on subjective scores; (iii) persona format strongly affects trajectory spread, FICR (final-intent completion rate) saturates above 0.95 on Nemotron-USA but ranges from 0.53 to 0.88 on PersonaMem-v2; and (iv) the warm-up effect is observed in 16 of 17 models.

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