Towards Cognitive Process-Aware Proactive Writing Support
TL;DR
It is suggested that cognitive processes can provide a promising basis for support selection in proactive writing systems and is hypothesized that Flower and Hayes' cognitive process theory of writing offers an interpretable bridge between observable writing behavior and appropriate support types.
Abstract
Large language models can support writing, but existing tools require users to explicitly articulate prompts-particularly burdensome in creative writing, where intentions are often ambiguous. Proactive support that infers users'needs from writing interactions could alleviate this burden, but raises two challenges: determining what support to provide and when to intervene. This work focuses on the former. We hypothesize that Flower and Hayes'cognitive process theory of writing-which characterizes writing through six cognitive processes-offers an interpretable bridge between observable writing behavior and appropriate support types. Through a formative study and literature review, we identify 14 writing support types associated with these cognitive processes, along with characteristic interaction behaviors linked to each process. We then instantiate this framework in AToM CoWriter, which infers support needs from writing interactions and document context. Two within-subjects studies (N = 21) provide initial evidence that this approach improves expressiveness and idea exploration, and that cognitive process inference increases engagement with proactive suggestions. These findings suggest that cognitive processes can provide a promising basis for support selection in proactive writing systems.
