Aug 2026· International Conferences on Information Science and System· pp. 1-6· 0 citations· 22 references
Abstract
The food and beverage industry in Jakarta has been influenced by online reviews via digital platforms such as Google Maps, necessitating sentiment analysis in the automated way. Manual analysis of sentiment in the text is unfeasible, whereas models find it difficult to identify localized linguistic phenomena (slang, colloquial, code-switching) amid highly imbalanced data. This work explores the task accuracy and energy efficiency of models in classical machine learning (SVM, Naive Bayes, Logistic Regression), recurrent deep learning (LSTM, BiLSTM), and transformers (BERT, DistilBERT) approaches. The Google Place API was used to collect a dataset containing real Jakarta restaurant reviews. Energy use during inference and corresponding carbon emissions in kgCO2e were monitored precisely using the CodeCarbon library. The experimental results indicate that due to the extreme imbalance of the dataset, the total mode collapse was observed for BiLSTM and DistilBERT, confining their task accuracy in the range of the majority class at 0.7571. On the contrary, Logistic Regression managed to overcome the imbalance problem and achieved the best F1-Score of 0.7722 and 0.8143 accuracy score. Additionally, classical machine learning models consumed approximately 67% less energy than the full BERT model.
The development of social networks contributes to the growth of online content that becomes more relevant to the business. Customer reviews, feedback, and comments have been found mentioned online. Thus, sentiment analysis becomes a tool for businesses to extract insightful information from big data regarding customers...
Accelerating digital innovations have vastly reshaped the methods individuals use to express their perspectives on the gastronomic industry about culinary services through customer reviews on Google Maps. This study seeks to examine the sentiments conveyed in reviews of Bakso GLG to assist management in understanding c...
Lingga Wardhana, Ita Arfyanti, Kusno Harianto· TEPIAN· 0 citations
Startup growth and sustainability are heavily impacted by user comments. This research has done a comparative study between large language models (LLMs), small language models (SLMs), and traditional machine learning (ML) methods in classifying user comments on startups. The performances of bidirectional encoder repres...
Li-Hua Li, Agus Cahyo Nugroho· IAES International Journal o...· 0 citations
The expansion of digital freelancing has increased the volume of user feedback associated with gig economy platforms, making manual interpretation slow and inconsistent. This paper presents Gigalyze, a web-based aspect-based sentiment analysis system for Google Play Store reviews of Fiverr, Freelancer, and Upwork. The...
Nurazian Binti Mior Dahalan, Nurul Nabila Binti Mohd Rajil, Mohamad Hafiz Khairuddin et al.· International journal of res...· 0 citations
The main goal of this research is to categorize consumer attitudes into three groups: neutral, negative, and positive, and the outcomes show that deep learning models perform better and produce the best results.
Dhananchezhiyan R, M. Rameshkumar· International journal of com...· 0 citations
The retail investor base in Indonesia has been expanding at a quick clip with a growing influence of social media conversations and has made public sentiment a possible predictive signal for stock movements. However, the existing studies on Indonesian banking stocks are highly dependent on single-platform sentiment and...
Lailatul Hadhari, Dita Pramesti, H. Fakhrurroja· International Conferences on...· 0 citations
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