Organizational innovation in healthcare and its impact on care quality: Systematic review and future research agenda

Abstract

Organizational innovations are increasingly recognized as crucial in modern healthcare services, offering opportunities to positively influence all aspects of care quality - including structure, processes, and outcomes. This article explores organizational innovations reshaping the healthcare sector and assesses their effects on care quality. We meticulously examined relevant literature (n=82) indexed in Scopus databases up to July 2023 through a systematic literature review coupled with bibliometric analysis. Our investigation unveiled a spectrum of avenues for enhancing healthcare quality, ranging from leveraging digital health technologies for disease prevention and personalized care to optimizing patient journey management and facilitating better coordination of care and resource management by decision-makers. It is evident that impactful organizational innovations, drawing on diverse forms of innovation, exert a tangible influence on the healthcare sector, particularly in terms of enhancing care quality.