Knowledge Management Processes in Software Reuse: A Rapid Review

Enablers and Barriers in Knowledge Management Process in the Public Sector: A Systematic Review

Knowledge management (KM) is recognised as a strategic practise that enhances creativity, efficiency, and value creation. However, research into its implementation in public management remains limited, characterised by fragmented conceptual approaches and a scarcity of empirical evidence demonstrating its impact. This gap highlights the need to systematise existing knowledge and comprehensively analyse its development. The present study offers a thorough review of the literature related to KM in the public sector, focusing on studies published from 2015 to 2025 across the Scopus, ScienceDirect, Wiley, and IEEE Xplore databases. A total of 40 research articles were selected and analysed using MAXQDA Analytics Pro software for data coding and synthesis. The findings indicate that knowledge exchange, transfer, and sharing are the most prominent KM processes, primarily concentrating on human resources, followed by organisational resources. Additionally, the study identified 64 enablers—notably collaborative work, motivation, training, digital systems, and repositories—and 46 barriers, highlighted by insufficient technological infrastructure, limited integration, resistance to change, scepticism, bureaucracy, and the absence of regulatory frameworks. Ultimately, the analysis underscores a critical need to strengthen interdisciplinary theoretical frameworks that clarify the relationships among KM and aspects of innovation, organisational performance, and public sector governance.

Information systems capabilities and knowledge sharing for improved business analytics: A systematic literature review

Background: Business analytics knowledge is a tacit resource that serves as a driving force in aiding data-driven decisions for organisational competitive advantage and efficient and effective service delivery. It is vital to explore the factors which impact knowledge sharing within data analytics teams. Objectives: The study aimed to identify the prominent information systems capabilities and knowledge sharing factors which are vital for improved business analytics within the public enterprise organisations. Method: Through a systematic literature review, this study examines the mechanisms by which knowledge retention can be achieved. Data were collected from AIS eLibrary, AJIS, Web of Science, Scopus and ScienceDirect databases. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed. Results: The knowledge possessed by subject matter experts (SMEs) is business domain knowledge, which cannot be easily accessed unless it is retained within various knowledge repositories within the organisation. Such a situation results in public organisations losing out on their intellectual capital. The study findings reveal that social factors such as knowledge sharing, knowledge retention, scarcity in sourcing the right skills, analytics competence and analytics culture, trust, play significant roles in improving business analytics. Conclusion: To reap the benefits, both social and technical factors should be considered as part of a social activity system, rather than being applied in isolation. This article discusses the best practices that public enterprise organisations should consider from a social perspective for improved business analytics. Contribution: The study contributes to the body of knowledge through addressing the existing gap experienced by public enterprise organisations through investigating prominent factors influencing information systems capabilities and knowledge sharing for improved business analytics.

An Information Systems-Supported Strategy for Managing Tacit Knowledge in Organisations

The study develops a lightweight, information systems-supported knowledge management strategy organised around three conceptual building blocks: Knowledge Hubs, Knowledge Capsules, and workflow-based safeguarding mechanisms, all supported by an enabling digital, governance and motivation layer.

Integrating Organizational Knowledge Sources into a Knowledge Management Portal

This paper presents a practical (non-academic) case study of organisational knowledge-resource sharing through the corporate knowledge management portal at Mobarakeh Steel Company in Isfahan, Iran. It explains how a structured portal was designed and implemented to integrate dispersed knowledge assets, improve access to organisational experience, and support learning across operational and managerial domains. In many industrial organisations, valuable knowledge is created through operations, maintenance and repair, projects, audits, training, and continuous improvement activities; however, retrieval and reuse are often difficult because knowledge artefacts are distributed across multiple units and information systems. The experience reported in this paper shows how the portal was developed as a pragmatic response to this dispersion challenge. The portal was designed to provide a single point of access to a portfolio of knowledge resources, while explicitly considering organisational structure, content ownership, and access-control policies. The initiative was informed by established knowledge management concepts as well as practical frameworks for assessing and developing knowledge management capabilities (Alavi and Leidner, 2001; Bhatt, 2001; Davenport and Prusak, 1998; APQC, 2025). The paper also describes how the organisational context influenced the portal’s evolution. Prior experience in technology transfer, the implementation of management systems, the development of quality procedures and document control, training and empowerment mechanisms, and organisational excellence initiatives provided the foundation for more structured management of knowledge resources. Therefore, the portal emerged not as a standalone digital tool, but as part of a broader organisational effort to capture, reuse, and share knowledge. In this process, institutional standards and approaches, including ISO-based practices, contributed to structuring and consolidating the initiative (ISO, 2019).

Enhancing Knowledge Accessibility and Preservation

In the era of digital transformation, effective knowledge management has become essential for organizations to maintain operational continuity, improve productivity, and preserve critical institutional knowledge. The IT Department of Bank ABC faces challenges related to fragmented knowledge storage, limited accessibility to technical information, and potential knowledge loss due to employee turnover. These conditions affect the efficiency of knowledge-sharing processes and employees’ ability to retrieve relevant information when needed. This research aims to design a knowledge repository system that enhances knowledge accessibility and supports the preservation of organizational knowledge within the IT Department of Bank ABC. This study employed a qualitative approach through stakeholder interviews and literature reviews to identify knowledge management challenges, define knowledge requirements, and develop a repository design framework. The analysis was conducted using the SECI knowledge management model, knowledge taxonomy, and User-Centered Design (UCD) approach, supported by Unified Modeling Language (UML) modeling. The results indicate that the proposed repository design can organize operational and technical knowledge into structured domains while providing essential features, including document management, knowledge categorization, search functionality, role-based access control, approval workflows, and audit trails. The proposed system design contributes to improving knowledge accessibility, reducing knowledge silos, and strengthening organizational memory. In conclusion, the knowledge repository provides a strategic framework for Bank ABC’s IT Department to manage, preserve, and utilize knowledge effectively. Future implementation and usability evaluations are recommended to measure its practical impact.

Knowledge management in the public sector: trends, challenges, and research agenda