The Influence of Work Environment and Work Ability on Employee Performance at Bank BJB Palembang Branch

Abstract

Employee performance is an important factor in maintaining service quality and the success of banking operations. The work environment conditions that are not fully conducive and differences in employee work abilities are suspected to affect performance achievement at PT Bank Pembangunan Daerah Jawa Barat dan Banten Tbk Palembang Branch Office. This study aims to analyze the influence of the work environment and work abilities on employee performance, both partially and simultaneously. The study uses a quantitative approach with an associative method. The study population amounted to 60 employees and all were sampled using a saturated sampling technique. Data were collected through questionnaires, interviews, documentation, and literature studies. Data analysis includes validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and coefficients of determination. The results of the study indicate that the work environment has a positive and significant effect on employee performance with a significance value of 0.007, while work abilities also have a positive and significant effect with a significance value of 0.001. Simultaneously, both variables have a significant effect on employee performance with a significance value of 0.000 and are able to explain 49.7% of the variation in employee performance. This study concludes that improving the quality of the work environment and work skills simultaneously is an important strategy to improve employee performance at Bank BJB Palembang Branch Office