Empty Commitments: When Agents Promise What They Cannot Deliver

Abstract

A chatbot that says"I will remind you tomorrow"will not run again until the user writes. We call such a promise an empty commitment: a promise of action after the current turn that nothing in the agent's tools or runtime can carry out. Unlike a broken promise, its emptiness is decided by the agent's configuration at the moment of speaking, so it can be detected from a single turn, before deployment or at run time. We define empty commitments on top of commitment semantics, with three failure types, an anchoring condition for promises that a tool could make real, and an outcome taxonomy that separates these failures from honest deferrals and from over-refusal. We build a checker (a setup-blind detector, deterministic feasibility rules, and a response judge) validated against 400 human labels. On a controlled benchmark of 293 follow-up requests across five setups that add one persistence affordance at a time, four open-weight models of 8-14B parameters fail on 45.9% of responses when no tool exists and nothing is stated. A frontier model fails on 4.4%, but it gets there by deferring and asking, not by using the tools it has: promises made without the enabling call remain in every model. Telling the model its runtime, the cheapest fix, cuts open-weight failures nearly in half where nothing is doable and changes nothing where a scheduler exists; a directive capability card removes most failures at the largest cost in over-refusal; running the checker in the loop and rewriting flagged replies removes more at a smaller cost. Code, prompts, model outputs, and human labels are released.