Analytics-Enabled Supply Chain Resilience in Electronic Commerce Contexts: The Roles of Organizational Agility and Top Management Participation

Abstract

Electronic commerce is the primary context of this study because platform-based transactions, online demand signals, omnichannel fulfillment, and data-intensive coordination make supply chain continuity especially time-sensitive. Although electronic-commerce intensity was not directly measured or used as a sampling criterion, the study provides insights that are highly relevant to organizations operating in electronic commerce and digitally enabled supply chain environments. Drawing on the resource-based view and dynamic capabilities theory, we examine how tangible resources, human skills, and intangible resources are associated with supply chain resilience (SCRE) through organizational agility, and how top management participation (TMP) conditions these relationships. The study uses a cross-sectional survey of 114 senior managers from 114 distinct firms in China and PLS-SEM followed by 5000 bootstrap resamples clustered on the firm identifier (114 clusters; one respondent per firm). Firm-level characteristics were matched from the Wind database, and all analyses retained the full sample of 114 responses. All three BDAC dimensions had significant indirect associations with SCRE through agility, while tangible resources also retained a direct association. None of the three hypothesized positive moderated-mediation effects was supported; instead, the human-skills indirect effect weakened as TMP increased. The findings show that resilience in electronic commerce environments depends both on access to analytics resources and on the organizational capacity to turn digital information into timely action.