UXBench: Benchmarking User Experience in AI Assistants
TL;DR
The first user-centric benchmark grounded in real user feedback signals for evaluating preference alignment and dialogue generation is presented, demonstrating that user feedback prediction is a learnable capability and revealing different aspects that influence user experience.
Abstract
As AI assistants serve millions of users daily, evaluating user experience (UX) beyond general model capability has become increasingly important. We present \textbf{UXBench}, the first user-centric benchmark grounded in real user feedback signals for evaluating preference alignment and dialogue generation. The benchmark consists of three interconnected tasks, UX Judge, UX Eval, and UX Recovery, with 7,400 test instances extracted from over 70K interaction logs of a mainstream Chinese AI assistant. The dataset closely reflects real user distributions, covering 8 scenarios, 83 domains, and diverse failure patterns that pose severe challenges. Extensive experiments on 26 frontier language models provide novel insights into how well models perceive user experience and how improvements in model capability contribute to better dialogue engagement. Through analyses of model behavior and performance gaps, we document six important findings, demonstrating that user feedback prediction is a learnable capability and revealing different aspects that influence user experience. UXBench establishes a new evaluation landscape and calls for greater attention to tailored UX optimization, contributing toward a user-centric scaling law for the development of successful AI assistants. The full project is released at https://github.com/mengze-hong/UXBench.
