How Children Design and Reason about Trustworthy AI Chatbots
TL;DR
A chatbot-building environment with adjustable trust-relevant traits, describing what children believe makes a chatbot trustworthy, is developed, and seven design dimensions describing what children believe makes a chatbot trustworthy are identified.
Abstract
Children increasingly interact with AI chatbots, making trust calibration essential to AI literacy. Prior research has examined children's trust in AI mainly as users evaluating systems built by others, rather than as designers of their own chatbots. We developed a chatbot-building environment with adjustable trust-relevant traits (e.g., confidence, transparency, formality, assertiveness), rules, and persona. We conducted mixed-methods study with 115 learners (ages 8-18) who made 119 chatbots. We examined how children configured their chatbots, reasoned about trustworthiness, and how closely chatbot behavior aligned with their designs. Younger students (age 10-13) set significantly higher confidence than older students (age 14-18), and some deliberately built chatbots that gave wrong answers on purpose, yet still called them trustworthy, arguing that a chatbot does what it was built to do. Younger students equated trust with purpose-fulfillment, while older students linked it to transparent, calibrated design. Students also calibrated academic chatbots to be more transparent and formal than hobby chatbots. We identify seven design dimensions describing what children believe makes a chatbot trustworthy, and discuss implications for AI literacy tools.
