How Much Can AI Understand? Toward AI-Assisted Sensemaking of Collaborative Discussion in Groups with Shared History
TL;DR
An AI-Ass Sensemaking Model for Collaborative Discussions is proposed, which captures not only a discussion's arguments but also the norms and participants behind it, along with the context that gives each meaning.
Abstract
AI tools that support collaborative discussion typically treat the discussion as a standalone task, focusing only on its content and setting aside the social context of the group having it. But it is groups with a shared history, with their own norms, hierarchies, and relationships, where the most tangled and complex discussions tend to arise. These discussions cannot be understood apart from that context, and AI that overlooks it risks failing to convey what a discussion means, or even misrepresenting it. Drawing on two studies of how experienced Wikipedia editors read and make sense of discussions, we propose an AI-Assisted Sensemaking Model for Collaborative Discussions, which captures not only a discussion's arguments but also the norms and participants behind it, along with the context that gives each meaning. In this model, the system supports the early stages of the sensemaking process, and the degree to which it performs interpretive work can range from low to high. We argue that higher interpretive work reduces the burden on users but increases their reliance on the system's judgment. We then discuss the risks of an insufficiently intelligible system, what it would take to make one more intelligible, and the safeguards it still requires.
