Sep 2026· Frontiers in Artificial Intelligence· 0 citations· 24 references
AI in Service Interactions
Abstract
Conversational generative models are increasingly used to produce, transform, and revise information through multi-turn exchanges. However, large human–AI datasets are still commonly analyzed through performance, preference, or content lenses, leaving conversation-level behavioral structure less operationalized. This study proposes a transparent rule-based framework for estimating persistence, delegation-related lexical patterns, and refinement-related lexical markers without inferring psychological dependence. LMSYS-Chat-1M and WildChat were analyzed as primary conversational corpora, while Chatbot Arena was included as a structurally conditional A/B comparator. Across 1,879,085 valid analytical records, we calculated IPF, CDR, SRS, and the Conversational Behavioral Intensity Index (CBII), together with an equal-weight control. WildChat showed the highest mean CBII (0.2463), followed by LMSYS-Chat-1M (0.2123) and Chatbot Arena (0.1762). This ordering was stable under language controls, IPF thresholds of 5, 10, and 20 user turns, and question-level analysis of Chatbot Arena. Pairwise effect sizes were small to moderate, with the largest contrast between WildChat and Chatbot Arena (Cohen's
d
= 0.363).
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Carmine Giardino, Nicolò Paternoster, M. Unterkalmsteiner et al.· IEEE Transactions on Softwar...· 178 citations· ⚡14
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