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Zuhri Yanda

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Open access Jul 2026

Development of an Information Service Chatbot for University Websites Based on Natural Language Processing (NLP) and Retrieval-Augmented Generation (RAG)

It is concluded that an NLP- and RAG-based chatbot is feasible to be implemented as a digital campus information service and improves answer accuracy from 58.5% to 89.25%, with an average response time below three seconds.

Zuhri Yanda, Yeni Yanti, Maulinda et al. · IC-ITECHS · 0 citations