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Zong-Wei Hu

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Review Sep 2026

From Information Tool to Meaning Mediator: Understanding Consumer Acceptance of GenAI Review Summaries

Generative artificial intelligence review summaries (GenAI-RS) are increasingly being embedded in online travel platforms to help consumers process large volumes of reviews, yet the mechanisms explaining their acceptance remain underdeveloped. This study identifies the antecedents of consumers’ acceptance of GenAI-RS a...

Zong-Wei Hu, Xiao-Fen Chen, Jian-Ming Luo · 0 citations

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