Review
Oct 2026
Coordinating the Frontlines: An Interdisciplinary Agenda for Extending Organizational Frontlines Research
Organizational frontlines research (OFR) has generated significant insights into the interactions between organizations and customers, the service interfaces through which these interactions occur, and how they unfold over time. However, less attention has been directed toward the mechanisms through which organizations...
M. Subramony, Markus Groth, Ilias Danatzis et al.
· Journal of services research · 0 citations