Rekomendasi Peningkatan Kualitas Layanan Publik di Institusi X Provinsi Jawa Barat Berdasarkan Analisis Kesenjangan Persepsi dan Harapan Pengguna
The service managed by Institution X in West Java Province is a public service that requires continuous improvement in service quality, including the identification of priority aspects that need to be improved. Previous issues included long waiting times, limited system access, technical disruptions, and insufficient s...