Book
Open access
Oct 2026
When Does AI Actually Help in Incident Response? Identifying Good First Messages in Cloud Service Incidents
Modern cloud services increasingly rely on agentic software operations, where AI agents, rule-based automation (monitoring alerts, health checks, template runbooks), and human engineers coordinate incident response through shared discussion threads. As these systems mature, the on-call engineer faces a growing volume o...
Ming-Hua Ma, Ru-Jia Wang, Chetan Bansal et al.
· Proceedings of the 41st IEEE... · 0 citations